ScreenLite Refund Policy

This Refund Policy applies specifically to the ScreenLite desktop screen-recording software for Windows developed by GraphicWind ("we", "us", or "our").

Please read this policy thoroughly before purchasing a ScreenLite Pro license. This policy is designed to provide clear, upfront, and transparent guidance regarding digital license fulfillment, trial evaluations, and refund terms.

1. Pre-Purchase Evaluation & 7-Day Free Trial

We want every customer to be confident that ScreenLite fits their specific hardware setup and recording needs before committing to a purchase.

Full Pro Functionality During Free Trial

ScreenLite offers a 7-day free trial with 100% full Pro functionality unlocked immediately upon first installation. You can test high-DPI lossless export, high-framerate screen recording, full annotation toolbars, magnifier tools, and color pickers on your PC at zero cost. No credit card or payment information is required to start your trial.

We strongly encourage all customers to download, install, and thoroughly evaluate the Software during the 7-day trial period before completing a purchase. This ensures you can verify compatibility with your Windows operating system, display scaling, graphics drivers, and peripherals.

2. ScreenLite Pro Digital License Structure

ScreenLite Pro is sold as a one-time digital purchase of ₹299 (INR) (inclusive of applicable taxes calculated at checkout).

No Recurring Subscriptions: ScreenLite Pro is a one-time perpetual license. You are never billed recurring monthly or annual subscription fees.
Immediate Digital Delivery: Upon successful checkout, your unique alphanumeric ScreenLite Pro license key is instantly generated and delivered to your designated email address.

3. General Non-Refundable Policy

Because ScreenLite Pro is an immediately delivered digital product with an irrevocable license key, and because a fully featured 7-day trial is provided to all users prior to purchase:

General Non-Refundable Nature of Digital Licenses

ScreenLite Pro purchases are generally non-refundable once the transaction is completed and the license key has been issued. GraphicWind does not offer a voluntary discretionary refund period, satisfaction guarantee, or "no-questions-asked" return window after purchase.

Reasons such as changing one's mind after purchase, lack of subsequent use, or choosing an alternative software solution after the 7-day evaluation period do not qualify for a discretionary refund.

4. Mandatory Statutory Consumer Protection Rights

Nothing in this Refund Policy is intended to limit, exclude, or modify any mandatory statutory consumer rights or statutory guarantees provided under the laws of your country of residence that cannot be lawfully disclaimed or excluded.

Statutory Exceptions: Refunds will be provided where required by applicable mandatory consumer protection laws or other non-waivable statutory legal requirements (for example, in jurisdictions providing a mandatory statutory right of withdrawal for digital content prior to activation or where explicit statutory performance warranties apply).
Defective or Unusable License Keys: In the rare event that a generated license key is mathematically invalid or unusable due to a server defect that our technical support team cannot resolve within a reasonable timeframe, a full refund will be granted.

5. Payment Processing & Merchant of Record (Paddle)

All digital payments, currency calculations, invoices, and checkout transactions for ScreenLite are managed by our trusted Merchant of Record, Paddle (Paddle.com Market Limited / Paddle Payments).

If an eligible refund is approved under applicable statutory requirements, the refund is processed directly via Paddle's secure payment infrastructure.
Refunds are credited back exclusively to the original payment method utilized during checkout (e.g., original credit/debit card, UPI, or PayPal account).
Processing times for the refunded funds to reflect in your banking statement typically range from 5 to 10 business days depending on your financial institution.

6. License Revocation Upon Refund

Immediate License Key Deactivation

If a refund, payment dispute, or chargeback is approved or processed for any ScreenLite purchase, the associated ScreenLite Pro license key will be immediately and permanently revoked in the ScreenLite licensing system. The software will revert to the unlicensed state, and further access to Pro features will be locked.

Attempting to bypass license validation or using revoked license keys is strictly prohibited under our License Agreement (EULA).

7. Technical Support Assistance

If you encounter any operational difficulties, installation errors, or display anomalies after downloading ScreenLite, we recommend taking the following steps:

Installer Codes: Check our comprehensive Installer Exit Codes Reference for instant resolutions to Windows setup errors.
Direct Support: Email our support team at graphicwind@gmail.com. Most recording, audio synchronization, or display scaling questions can be solved quickly through simple settings adjustments.

8. Refund Inquiries & Contact

If you believe you qualify for a statutory refund under mandatory consumer protection laws, or if you have questions regarding an order transaction, please submit a request to our support desk:

Support & Billing Email: graphicwind@gmail.com
Required Information: To expedite your inquiry, please include your Paddle Order ID, the email address used at checkout, and a detailed description of your request.
Official Website: https://www.graphicwind.com/software/screenlite/

Legal Document